Answers before you book the demo

RiVara is a Business OS for service businesses. It combines an AI receptionist, voice AI, appointment scheduling, knowledge base, call summaries, and workflow automation in one multi-tenant platform.

Clinics, law firms, real estate teams, salons, and any appointment-based organization that needs to answer customers, book visits, prepare staff, and document outcomes.

RiVara is a Business OS: receptionist, scheduling, knowledge, and documentation in one multi-tenant loop — not a marketing chat bubble disconnected from calendars and notes.

No. RiVara handles high-volume front-desk work — answering, FAQs, booking, and summaries — so your team focuses on high-value conversations and in-person service. Low-confidence cases escalate to humans.

Yes. RiVara supports industry-ready personas (healthcare, legal, real estate, beauty) so language matches professional expectations while staying grounded in your knowledge.

English is the primary production language today. Additional languages can be planned during onboarding based on your LLM and voice provider configuration.

RiVara runs on OpenAI by default for conversation understanding, voice, and call notetaking, with Anthropic (Claude) available today as an alternate LLM. The platform is built on swappable provider adapters — pick your model per organization from Integrations, and additional voice engines plug into the same architecture as they roll out. You are not locked into one vendor.

Yes. RiVara supports appointment workflows and calendar integrations (including Google Calendar) so bookings land where your team already works.

Yes. Staff records and availability are modeled in RiVara, so booking rules can prefer or require a particular clinician, agent, attorney, or stylist.

You configure visit types, durations, business hours, and staff availability. RiVara should only offer slots that match those rules — then write the booking into your calendar of record.

Confirmation and reminder workflows expand with your messaging stack. Start by making booking details crystal clear at capture time; then layer SMS/email/WhatsApp as channels go live.

Yes — by confirming time, location, and prep instructions consistently, and by making rebooking fast when someone cancels. See our blog guide on reducing no-shows with AI.

Browser chat and voice for demos and production paths, with telephony integrations for phone lines. Email and messaging workflows expand with your stack.

Yes. Production voice paths connect through provider adapters (such as Twilio-compatible telephony). Browser voice is available for demos and testing.

Low-confidence or rule-bound cases escalate to a human. Escalation is a product feature — not a failure mode you hide.

Yes. Both channels share the same organization knowledge, booking rules, and conversation history so operations do not fork by channel.

Use Conversation Studio and public chat for your workspace to validate answers, booking, and escalation before connecting production phone numbers.

You upload FAQs, policies, and documents. RiVara retrieves organization-scoped answers during conversations so responses stay accurate and on-brand — without mixing another tenant’s data.

Common knowledge sources include FAQ text, markdown, and PDFs in the knowledge pipeline. Your onboarding walkthrough covers the sources that fit your industry first.

Conversations can be turned into structured fields your industry configures — clinical prep, legal intake, viewing reports, or salon preferences — reviewable before the appointment.

Yes. Notes are designed to be reviewable and editable so humans remain accountable for what enters the operational record.

It should not. Missing knowledge should trigger clarification or escalation. Keep your knowledge base current — stale docs are an ops risk.

Yes. RiVara is multi-tenant by design. Conversations, knowledge, staff, and bookings are scoped to your organization.

Role-based access control covers platform admins, organization admins, and staff. Invite staff with set-password flows so accounts stay controlled.

See the Security page for encryption in transit, access control, tenant isolation, and operational practices. Contact us for vendor questionnaires.

Contact sales with your procurement packet. We document what is shipped versus roadmap so reviews stay honest.

No. Secrets load from environment configuration. Structured logs are for diagnostics — not for writing tokens or passwords.

Open the Pricing page for Starter, Growth, and Scale. Book a demo to map plan fit to your call and booking volume.

Yes. Most teams start on Growth and expand voice minutes, seats, or locations as volume increases.

Plans are organized around organization capacity and usage (conversations, voice, locations) — not charging every staff member merely for viewing dashboards.

Scale is custom because multi-location governance, volume, and SLA needs vary. Contact sales after reviewing Growth as a baseline.

Pilot onboarding is available through a demo. You validate receptionist quality, booking accuracy, and note usefulness before larger commits.

Book a live demo. We walk through receptionist flows, booking, knowledge, and work notes for your industry — then onboard a pilot workspace.

Workspace setup, staff import, knowledge seeding, booking rules, and a live walkthrough of receptionist and work-note flows.

Many teams validate core flows within days after the demo — once staff, hours, and knowledge are loaded. Full telephony cutover depends on your provider setup.

Yes. Scale plans and multi-organization rollouts are available for operators who need governance across locations.

Read the Blog for operator guides, open Industry pages for vertical playbooks, and review Pricing and Security for commercial and trust questions.

Use the Contact page or email from the footer. For product walkthroughs, Book a Demo is the fastest path.